Discover how BTIS transformed their customer experience, slashed operating costs, and scaled nationwide with a billing and payments platform built for growth.
Builders and Tradesmen’s Insurance Services (BTIS) was outgrowing their existing billing and payments system. It lacked self-service capabilities, mobile access, automation, and customer support—creating a drain on internal resources and a frustrating experience for agents and policyholders.
They needed a fix fast—and Input 1 delivered.
What You’ll Learn from This Case Study:
- Why BTIS replaced their billing vendor after just one year: The old system was hurting customer satisfaction and operational efficiency.
- How Input 1 launched a modern, fully branded platform in just 90 days: With customer service, tech support, and agent onboarding baked in.
- The business impact: Streamlined billing, better service, lower costs, and more time for the BTIS team to focus on writing new business.
Key Outcomes:
- Launched in 90 days, starting in Colorado and expanding nationally within 60 more
- Modern mobile portals: Branded, user-friendly, and available 24/7
- Recurring + one-time payments via ACH, debit, or credit card
- Reduced costs by offloading broker commission reconciliation and billing support
- Full-service U.S.-based call center handling all billing inquiries with KPI reporting
- Improved customer retention with a fast, intuitive experience for agents and policyholders alike
Download the full case study to see how BTIS gained the confidence of their customers, and freed up their team to do what they do best.
